Hugo Silva

Hugo Silva

GenAI Team Lead at Kaizen Gaming · Former Lead Specialist at Deloitte and CTO at SUSEP · Ph.D. · Invited Professor, NOVA IMS

Experience

Kaizen Gaming

Data Science Team Lead · Lisbon · 2026 - present

I lead a team of AI engineers and data scientists implementing GenAI solutions that increase fun and engagement in Betano products. Our scope ranges from chatbot-like applications to online and offline content generation, using fine-tuned or commercial models. These features are released worldwide across more than 20 operators, with hundreds of thousands of simultaneous users. I set the technical direction, code, conduct interviews, develop the team, and own delivery with product and business stakeholders.

NOVA IMS

Invited Assistant Professor · Lisbon · 2024 - present (Adjunct Lecturer, 2021 - 2022)

I teach machine learning and GenAI courses in master’s and postgraduate programs. In 2026, I designed and taught Prompt Engineering and Interaction Design. I also serve on master’s thesis juries. See Teaching.

Deloitte

Lead Specialist (Manager) · Lisbon · 2024 - 2026

I coded, provided technical leadership, and managed multiple teams of data scientists and AI engineers delivering GenAI and machine learning solutions for financial services clients in Portugal and the Netherlands, from architecture to scaled implementation. I also trained consultants in GenAI and supported pre-sales and proposals for top-tier European banks and insurers.

Stack: Azure, GCP, LangChain, RAG, document intelligence.

ARTEH

Co-Founder · Brisbane · 2020 - 2024

I co-founded ARTEH and led product and technology for an AWS-based climate-risk analytics platform. It automates climate-risk assessment and TCFD-aligned reporting, and received multiple Australian innovation awards.

SUSEP, Brazil’s Insurance Regulator

SRO Manager & Deputy Open Insurance Manager · 2022 - 2024

I managed the national insurance policies registration system (SRO) in production and was deputy manager of the Open Insurance program, working with the market and other regulators on standards and the roadmap.

Project Lead, National Insurance Registration System (SRO) · 2021 - 2022

I led the project, with six authorized registrars, to build the system that records all insurance operations in the Brazilian market and now handles hundreds of millions of transactions. I owned project management, standards, data architecture, service design, and delivery validation.

CTO · Rio de Janeiro · 2014 - 2019

I led SUSEP’s IT unit and advised the board on technology strategy, with 25 to 32 staff and a budget of about US$1.4 million a year. We delivered dozens of projects, including information systems, service digitization and outsourcing, agile adoption, migration from on-premises to hybrid cloud, and new PMO and data management units. I also served on insurtech and fintech committees that led to a regulatory sandbox.

Earlier roles